Terms & Service
Please read and familiarise yourself with the Terms of Service
By, as applicable, accessing or using the Services in any manner, including, but not limited to, visiting or browsing the Site, downloading the mobile app(s), or contributing content or other materials to the Site or on or via the mobile app(s), you agree to be bound by the Terms of Service. You are only authorised to use the Services if you agree to abide by all applicable laws and to the Terms of Service. Please read the Terms of Service carefully and save it. If you do not agree with it, you should leave the Site and/or mobile app and discontinue use of the Services immediately.
In this agreement the following expressions shall have the meaning set opposite
Agreement The agreement between you and R15 Training for
the exchange of services.
“Us”, “We”, Our” R15 Training
Studio Physical gym premises
Member You, the paying member
1. ACCEPTANCE AS A MEMBER
R15 Training has absolute discretion as to whether to accept any application for membership. If an application for membership is accepted, membership shall commence on the agreed membership start date as stated on the membership form/email or receipt. Acceptance of an application for membership shall constitute a binding contractual arrangement between Us and the member upon these terms and conditions.
2. MEMBERSHIP AND MEMBERSHIP DURATION
Members must not be less than 18 years of age. Members less than 18 years of age will need written permission from a parent or guardian and the parent or guardian must be available during their training at all times.
A minimum membership period applies to all contracts as confirmed upon agreeing the start of your service.
Upon expiry of your minimum period, the membership will continue automatically on a rolling monthly debit, until the Member gives one full calendar month's notice to cancel. This must be done in writing and a confirmation of cancellation must be received.
Membership to R15 Training is personal to the Member only. Any assignment, transfer or the disposal of membership is at the sole discretion of the Studio Manager or Coach (subject to a transfer fee). The Member shall not loan his/her membership to any other person or permit it to be used by anyone other than the Member.
Anyone found to have transferred their membership without prior written consent to another person will forfeit their membership immediately.
No refunds will be made to forfeited memberships.
Please note that the training is in 15 minute slots.
R15 Training Home
R15 Training is an intense 15 minute workout which will include body weight. It is your responsibility to assess that you are fit and able to do the exercises. Always inform your coach prior to exercising of any ailments of health issues.
Our programs involve a nutrition plan and to get the best results, we advise clients to adhere strictly to the nutrition plan and while we will try every opportunity to assist the client in adhering to the nutrition plan, it is ultimately down to the client to make sure they follow the plan judiciously.
R15 Training Studio
If arriving at the studio please allow 5-10 minutes on either side for getting changed and or stretching.
R15 Training is an intense 15 minute workout which may include body weight, equipment and various apparatus. It is your responsibility to ensure that you are fit and able to exercise. If you have ailments and are able to exercise please provide a medical note to that effect.
Requested consultations must be booked at least 24 hours in advance.
We advise clients to strongly adhere to the times booked in for their sessions as we may not be able to accommodate clients who come in after or before their sessions or who do not book in.
Please kindly note that our training involve a nutrition plan and to get the best results, we advise client to adhere strictly to the nutrition plan and while we will try every opportunity to assist the clients in adhering to the nutrition plan, it is ultimately down to the client to make sure they follow the plan judiciously.
5. OUR COMMITMENT TO MEMBERS
a. Your health and safety will always be paramount in our minds.
b. We will make every reasonable effort to ensure that our equipment and facilities are in a safe condition for you to use and enjoy when attending the Studio.
c. We will take all reasonable steps to ensure that our staff are qualified and competent.
d. If you tell us that you have a disability that puts you at a substantial disadvantage in accessing our equipment and facilities, please let us know and we will consider what adjustments, if any, are reasonable for us to make.
6. YOUR COMMITMENT TO US
a. You should not exercise beyond your own abilities. This includes in the Studio or at home when you use the R15 app.
b. If you know or are concerned that you have a medical condition, which may interfere with you exercising safely, you will inform us and you should get advice from a relevant medical professional and follow that advice before you use our equipment and facilities.
c. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities, which you have been told are not suitable for you.
d. You should let us know immediately if you feel ill when using our equipment or facilities in the Studio. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.
e. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
f. You should use all the safety features provided and follow all safety instructions when using gym equipment in the Studio.
7. FREEZING OF MEMBERSHIP / PUTTING MEMBERSHIP ON HOLD/ DOWNGRADE
Members can freeze or put their membership on hold up to a maximum of 6 months subject to giving us one full calendar month's notice prior to the start of the freeze.
Payments/ Direct Debits will continue to be debited as usual as per the contracted term.
The amount of frozen time will then be added to the rest of the membership.
Due to the personal nature of our membership we do not allow for downgrading of memberships, however we do allow upgrades.
8. CONTRACT TERMINATION
Due to the personal nature of our memberships ALL programmes and packages are non-refundable.
Memberships concluded in the studio premises, over the phone or online will have a 7 day cooling off period in which the Member can cancel and receive a full refund of all fees paid as per the Consumer Contract regulations, to the extent you have not used the membership purchased.
You must inform us of your decision to cancel your membership. You may submit your request by contacting us at firstname.lastname@example.org. To meet the cancellation deadline, it is sufficient for you to send your communication before the7 days cancellation period has expired.
After the 7 day cooling off period the contract is binding and non-refundable.
You can leave/cancel your gym membership at any time without giving notice and without any financial penalty. Refunds are not given on unused portions of your membership.
If you are unable to come into the studio due to Covid restrictions. We try to be flexible with our Members. In these circumstances you have the option of freezing your membership, or converting your membership into a R15 Home program. We do not offer refunds for Covid 19.
9. YOUR PRIVACY
10. YOUR RIGHTS
R15 Training holds all rights to the Content. You promise to abide by all copyright notices, trademark rules, data, and restrictions contained in any Content you access through the Services, and you will not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialise or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s rights.
You understand that R15 Training owns the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section), create derivative works based on, or otherwise exploit any of the Services.
We reserve the right to refuse your application for membership, or terminate it if you breach our terms and conditions.
Unless otherwise stated, our staff, agents and subcontractors are not medically qualified. If you have doubts about your fitness or capability to undertake physical exercise, we strongly recommend that you take independent medical advice before undertaking any exercise.
A Member shall not use any facilities while suffering from any infectious or contagious illness or disease or from any physical ailment such as open cuts, abrasions, open sores or minor infections, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Members.
Please note that the membership and binding contract, once signed, is not dependent on the gym usage and while we try our best to encourage customers to train, it is ultimately down to the customer to book the training and make sure they do come in. Any refund for missed sessions and training is down to the discretion of the management team and Members do not have any obligation to request for refunds or extra sessions after missing their normal sessions.
Opening hours and access to the studio, and classes we provide as part of our membership offer, are subject to change.
We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.
We will not compensate you if we have failed to carry out our duties due to a fault of your own, a third party not connected with providing our services under these terms and conditions and events that we could not have anticipated in advance, even if we had taken all reasonable care.
From time to time instructors / the studio manager / or an employed professional photographer will take photographs or video clips of Members / class participants in the gym. If you do not wish to appear in any of the images captured please tell us so that we can take appropriate steps to ensure you are not included. The photographs / video clips will be used for providing feedback to Members and may be used on social media and for use on instructors or our company website and promotional material.
12. ACCESSING THE SERVICES AND ACCOUNT SECURITY
To access the Services, you may be asked to provide personal details or other information. It is a condition of your use of the Services that all the information you provide to us is correct, current and complete.
You agree that your failure to provide complete and accurate information may result in the termination of your access to the Services.
By using this site/mobile app, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependants to use the Service. By using the Services, you represent that you are over 15 years of age, and, if between the ages of 15 and 18, your parent or guardian has consented to the Terms of Service and your use of the Services.
From time to time, we may restrict access to some or all parts of the Services, including studio classes, the Site, and mobile apps.
In order to access some Services available on the site and mobile app, you will have to create an account. You may not use another person’s account. You agree that you are solely responsible for the activity that occurs on your account. You agree to keep your account password secure and confidential. You agree to notify us immediately of any breach of security or unauthorised use of your account.
13. CHANGES TO THIS AGREEMENT
We reserve the right to modify the Terms of Service at any time, in our sole discretion. If we modify material terms to this Agreement, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be at our sole discretion, and the manner of the notification may include, for example, via email, posted notice on the Site or mobile apps, or other manner. Your failure to cease use of the Services after receiving notification of the modification will constitute your acceptance of the modified terms.
If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or mobile app, or discontinue any use of the Site/ mobile app immediately.
LIMITATION OF LIABILITY
Neither R15 Training 1 Limited t/a R15 Training, our employees, agents or subcontractors will be liable to you for any loss, damage or theft of any property brought onto our premises, or any death, personal injury or illness occurring on or resulting from use of our premises (including that caused by use of the facilities and/or equipment unless caused by our employees, agents, subcontractors or our negligent act or omission). Some areas of our studios are unsupervised and we do not accept responsibility for any harm or injury to you whilst using them unless caused by our employees, agents or subcontractors or our negligent act or omission. You shall not abuse the facilities or equipment of the studio and you will pay for any damage to our property where you wilfully or negligently cause such damage.